Our values and ethical principles
Trust
We earn our customers’ trust and operate according to Hanseatic principles a handshake is binding for us, and we expect to be taken at our word.
Humanity
We see the person, not just the customer no one is infallible.
Benefit
We operate with economic efficiency in mind, always keeping the customer’s benefit at the forefront.
Confidentiality
We treat all information received from our customers as confidential; third parties are provided only with information that is absolutely necessary.
Neutrality
We consciously commit to neutrality; if our ethical principles are at risk, we will, out of conviction, refrain from collaboration and withdraw from the business.
Fairness
We treat our customers fairly and expect to be treated fairly in return; balanced fairness is the foundation for humane and respectful interactions.
Competence
We have the expertise in our field to provide our customers with sustainable solutions that lead to mutual success.
Accountability
We take responsibility for our solutions; each of our employees is personally accountable, and unethical behavior is not tolerated.
Sustainability
With our solutions, we protect the environment, thereby ensuring the continuity of our community and society.
Commitment to Quality
We are committed to implementing and maintaining our established QMS to ensure that the quality of our products and services remains consistently high.